Retail Call Centers Get Smart With Intelligent Automation

There’s a common misconception that technology in general and artificial intelligence (AI) in particular will disrupt retail customer service the same way it disrupted manufacturing. Fear not. Technology is certainly contributing to contact center evolution, but uniquely human traits like empathy and situational dexterity are so central to the customer experience that robots will never…

Walmart wants to hire 9,000 corporate roles in areas like crypto and health. Here’s how to land one of the jobs.

Walmart has 9,000 open corporate positions on its careers page. These openings include roles in customer service, finance, merchandise, supply chain, and technology. Joe Raedle/Getty Images© Provided by Business Insider Walmart has 9,000 open corporate positions on its careers page. These openings include roles in customer service, finance, merchandise, supply chain, and technology. Joe Raedle/Getty…

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